Exchanges & Returns
Before Ordering or Returning
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1) HOLIDAY EXTENSION: Orders from November 15, 2020 to December 20, 2021 will have until December 30, 2021 (European Buyers until January 20) to Request for a return or exchange.
2) ✔ No-Hassle Returns or Exchanges: 5 days of receiving your order or carrier attempted delivery. (INTERNATIONAL AND EUROPEAN Policies please scroll to Section 4)
2.A) If you are dissatisfied with any of the items that you purchased from our store, you can return your purchase for a full refund or exchange within 5 days of the date received or carrier attempted delivery. The received date is calculated according to the shipping carriers tracking information. All returns must be made within 7 days of receiving a Return Authorization.
2.B) The item returned must be in brand new condition as it was received, including all papers, dust-cover, box, lock & keys or any other accompanying material. Meaning, Item/s must be returned Unused / Unworn at all, with all D’Monti and designer garment tags still attached. Packaging must be immaculate and in bubble wrap when shipping. Returns that are damaged or soiled may not be accepted and may be returned to the customer; custom/personalized items are not eligible for returns. Please note you are considered an international buyer if you are ordering from and/or to outside The United States of America. A refund will be issued only after the D'Monti item is received back to our store in the United States of America.
2.C) Refund Process
We recommend insuring your shipment for the appropriate amount. Within 2-3 business days upon receipt of your returned merchandise, you will be issued a refund for the original sales price and any taxes in the same form (PayPal) as the original payment method. Please note that this credit will not include any original shipping charges.
2.D) Return Shipping Instructions
Please mark the parcel as “Returned merchandise or goods” upon shipping the item back. Under most circumstances return-shipping cost is the buyer’s responsibility. In addition, you must courier your returned item(s) within seven (7) days after stating intent to return and you must send us the tracking number for the package. If we do not receive notification that the returned items(s) was shipped and do not receive a tracking number for the package, your refund will not process as fast.
2.E) Before Returning
To help avoid you having to deal with returns, please review the description, size of all HD photos carefully prior to purchasing.
3) SHIPPING DELAYS:
Delays in tracking status are rare but could occur. Contact us immediately if you see there is no usual movement on the tracking, and we will follow up with carrier. Please keep in mind we will not ship another item or issue a refund while the carrier investigates and resolves the tracking delay. We will only proceed accordingly once the carrier concludes their investigation, we appreciate your understanding.
4.A) INTERNATIONAL BUYERS OTHER THAN EUROPEAN
We do accept returns as stated in our “No-Hassle Returns” policy for international shipments. However, because of the fluctuation of international currency, the refund will be made in US dollars just as we received in US dollars. We make no adjustments for currency exchange for returns and unfortunately we do not refund shipping costs.
4.B) EUROPEAN BUYERS
We do accept returns as stated at Sections 1 to 3, with the difference that you could contact us within 14 days of delivery. However, because of the fluctuation of international currency, the refund will be made in US dollars just as we received in US dollars. We make no adjustments for currency exchange for returns and unfortunately we do not refund return shipping costs, only initial order delivery shipping cost.