No-Hassle Returns & Exchanges

(Return Policy is different for: 1. Non-D'Monti Branded Items & 2. D'Monti Branded items)

1. For Pre-Owned Authentic Designer items other than D'Monti branded. (Louis Vuitton, Chanel, Gucci, Etc...(Non-D'Monti Branded Items)

Full refund within reasonable 4 days

If you are dissatisfied with any of the items that you purchased from our store, you can return your purchase for a full refund within 4 days of the date received. The received date is calculated according to the shipping carriers tracking information. All returns must be made within 5 days of receiving a Return Authorization.The item returned must be in the same condition as it was received, including all papers, dust-cover, box, lock & keys or any other accompanying material. Please note you are considered an international buyer if you are ordering from and/or to outside Japan. A refund will be issued only after the item is received back to our store in Japan in the same condition. 

Refund Process

We recommend insuring your shipment for the appropriate amount. Within 2-3 business days upon receipt of your returned merchandise, you will be issued a refund for the original sales price and any taxes in the same form (PayPal) as the original payment method. Please note that this credit will not include any original shipping charges.

Return Shipping Instructions

Please mark the parcel as “Returned merchandise or goods” upon shipping the item back. Under most circumstances return-shipping cost is the buyer’s responsibility. In addition, you must courier your returned item(s) within three (3) days after stating intent to return and you must send us the tracking number for the package. If we do not receive notification that the returned items(s) was shipped and do not receive a tracking number for the package, your refund will not process as fast.

Before Returning

To help avoid you having to deal with returns, please review the description, condition and all HD photos carefully prior to purchasing. Please note size and flaws in the listing of description and photos. As a re-seller of previously owned luxury goods and we sell as is, we do not provide a “warranty” of the workmanship of the brand that would be covered by the brand manufacturer.

 

2. For Authentic D'Monti branded Items. (D'Monti items only)

Full refund within reasonable 4 days

If you are dissatisfied with any of the items that you purchased from our store, you can return your purchase for a full refund within 5 days of the date received or carrier attempted delivery. The received date is calculated according to the shipping carriers tracking information. All returns must be made within 5 days of receiving a Return Authorization. The item returned must be in the same condition as it was received, including all papers, dust-cover, box, lock & keys or any other accompanying material. Meaning, Item/s must be returned Unused / Unworn at all, with all D’Monti and designer garment tags still attached. Packaging must be immaculate and in bubble wrap when shipping. Returns that are damaged or soiled may not be accepted and may be returned to the customer; custom/personalized items are not eligible for returns. Please note you are considered an international buyer if you are ordering from and/or to outside The United States of America. A refund will be issued only after the D'Monti item is received back to our store in the United States of America.

Refund Process

We recommend insuring your shipment for the appropriate amount. Within 2-3 business days upon receipt of your returned merchandise, you will be issued a refund for the original sales price and any taxes in the same form (PayPal) as the original payment method. Please note that this credit will not include any original shipping charges.

Return Shipping Instructions

Please mark the parcel as “Returned merchandise or goods” upon shipping the item back. Under most circumstances return-shipping cost is the buyer’s responsibility. In addition, you must courier your returned item(s) within three (3) days after stating intent to return and you must send us the tracking number for the package. If we do not receive notification that the returned items(s) was shipped and do not receive a tracking number for the package, your refund will not process as fast.

Before Returning

To help avoid you having to deal with returns, please review the description, size of all HD photos carefully prior to purchasing.

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